Refund Policy

Last updated: October 6, 2026

Thank you for choosing Kahf Kids. This policy explains how refunds work for our Premium subscription plans, how to cancel, and what to do if you’re not satisfied with a purchase.

Free content on Kahf Kids does not require payment, so nothing in this policy applies to it. This policy applies only to paid Premium subscriptions (Monthly, Half-Yearly and Yearly plans) and any one-time Premium purchase.

Definitions

  • Application: the Kahf Kids software program provided by the Company and downloaded by You on any electronic device.
  • Company (“We,” “Us,” “Our”): Kahf Bangladesh Ltd., Dhaka, Bangladesh.
  • Subscription: a recurring or one-time paid Premium plan that unlocks Premium features of the Service, such as exclusive videos and games.
  • Service: the Application and the Website.
  • Website: Kahf Kids, accessible from https://kahfkids.com, https://app.kahfkids.com and https://learn.kahfkids.com.
  • You: the individual (such as a parent or guardian) using the Service, or the entity on whose behalf the Service is used.

Free Trial

New accounts may be offered a free trial of Premium features. If you cancel before the trial ends, you will not be charged, and there is nothing to refund. If you’re charged once your trial converts to a paid Subscription, that charge is covered by the refund terms below.

Refund Window

You may request a refund within 7 days of the charge in question, whether that’s your initial Subscription purchase, a renewal charge, or a one-time purchase. Requests submitted after this 7-day window will generally not be honored, except where required by applicable law.

To request a refund, email [email protected] and include:

  • The email address or phone number on your Kahf Kids account
  • The plan you purchased (Monthly, Half-Yearly or Yearly)
  • Your payment method (Google Play, Apple App Store, bKash, or card)
  • Your order or transaction ID, if available

How Refunds Are Processed

Where your refund is processed depends on how you paid, since Kahf Kids doesn’t control billing on every platform.

  • Google Play (Android): Billed by Google. Requests within 48 hours may qualify for Google’s automatic refund. Within our 7-day window, email us and we’ll process it through Google Play on your behalf.
  • Apple App Store (iOS): Billed and refunded by Apple directly, so we can’t issue iOS refunds ourselves. Request at reportaproblem.apple.com. We’re happy to help you find your purchase details.
  • Web Checkout (bKash, card): Billed directly by Kahf Bangladesh Ltd. Email us to request a refund. Approved refunds return to your original payment method within 7–10 working days, at no extra fee.

Cancelling Your Subscription

You can cancel at any time. Cancelling stops future renewal charges. It doesn’t, by itself, refund the current billing period. You keep full Premium access until the period ends, then your account reverts to the free tier.

  • Google Play: Play Store → Subscriptions → Kahf Kids → Cancel
  • Apple App Store: Settings → [your name] → Subscriptions → Kahf Kids → Cancel Subscription
  • bKash: bKash app → Subscriptions → Payment Details → Kahf Bangladesh Ltd. → Cancel Subscription
  • Card / web checkout: Email [email protected] to cancel your recurring billing

Amanah Pass & Contributions

The Amanah Pass gives free Premium access to families who can’t afford a paid Subscription. Because the recipient makes no payment, this policy’s refund terms don’t apply to Amanah Pass access. It is instead reviewed periodically for continued eligibility.

Contributions made to sponsor another family’s access are a charitable contribution and are non-refundable, except where required by law.

Situations Where a Refund May Not Be Available

  • The request falls outside the 7-day window described above
  • The request relates to an Amanah Pass or a contribution
  • You purchased at a discounted or promotional price. Any refund is issued at the price actually paid, not the regular price
  • We reasonably determine the request is part of a repeated purchase-and-refund pattern

Need Help With a Refund?

Our team typically replies within 24 hours. Email [email protected]. See also our Terms & Conditions and Privacy Policy.